Frequently Asked Questions
SPECIAL CARE FOR GOLD AND SILVER PERSONALIZED JEWELRY
We recommend giving your gold or silver Jewelry a quick clean at the end of the day, using a soft cleaning cloth to remove any fingerprints or oils that may have accumulated from normal wear.
Once a week, we recommend a deeper clean. So for these precious items we recommend a silver polish. You can purchase a quality silver cream at most Jewelry stores, drug stores and even supermarkets.
SIMPLE TIPS TO KEEP THE SHINE
Make up first, then accessories
Lotions, hairspray, and some cosmetics contain chemicals that can be harmful to your Jewelry. It is always best to apply your makeup first and then put on your Jewelry in order to minimize exposure that can be damaging.
Take it off before you sweat it off
Make sure to remove your Jewelry before all intense physical activity. This will protect it from reacting to the chemicals in your sweat or from any damage that may occur in contact sports.
Jewelry and pools don't mix
Pools and jacuzzis are full of chlorine that, if exposed for too long, can cause your Jewelry to discolor . So play it safe: When you're stripping down into your bathing suit, take off your Jewelry too.
Harmful chemicals and Jewelry don’t mix.
The chemicals in cleaning products can be harmful to the quality and longevity of your precious Jewelry pieces.
Most of our jewelry is made from vermeil sterling silver, copper, 316L medical stainless or mix of those materials. Whether it is gold plated or rose gold finish or full of sparkle, there is vermeil sterling silver underneath it all. Why? Because, we love that it is soft yet strong. Sterling silver, copper and 316L medical stainless gives us the ability to create delicate and flexible designs that withstand daily wear for a long time at an accessible price.
All our products are 100% nickel-free, except for items made of white gold.
Take a look at our Ring Size Guide and Measurements Chart below. If you need additional help getting your ring measurement, keep reading.
To measure, you'll just need a strip of paper, a ruler, and a pen or pencil.
1) Cut a strip of paper about 13 centimeters long and about 1 centimeter wide.
2) Wrap the paper strip around the widest part of the finger your customized ring would sit on. The widest part of your finger may be at the joint.
3) Mark the point on the paper where the strip forms a complete circle and begins to overlap, with a pen or pencil.
4) Measure from the edge of your paper up to the line you just marked with a ruler. Measure up to the nearest millimeter, rounding up if necessary.
Using that measurement, use the chart below to find your ring size.
Long story short: The chain specified in product item specifications description will determine where on your body your name necklace hangs, so be sure to consider the length that is right for you. Our chains run from 13" to 21", which means your necklace can hang anywhere from high up on your collarbone to way down on your lower chest. Below you can find chart table which indicates it.
Knowing how to properly store your piece after each wear is one of the easiest ways to keep it looking great for longer, as it reduces the time it’s exposed to air, slows down oxidation and overall lessens the chance of tarnish. Below are some handy tips for storing your pieces:
Store it clean and dry after performing daily maintenance.
Use a small ziplock bag for storage. They’re inexpensive, can easily be made compact, help prevent tangling, and are airtight.
If your piece has a chain, make sure the clasp is closed before storing to keep your piece from getting tangled.
Keep your piece stored in a low-humidity environment to avoid tarnishing. Please note that these tips apply mostly to gold-fill, rose gold-fill, and sterling silver. While it's still important to store solid gold safely, it's not susceptible to tarnish.
While we have a wide range of Jewelry styles, you may want to add a personal touch that you can't find in our product options list. For special design requests, please contact us.
Our Jewelry design experts will review your request and let you know if we can make your personalized creation.
Please attach a link to the item you are referring to, or the order number.
Yes! We ship to most countries all over the world. Please note that the shipping time frame may vary according to the destination you would like your order shipped to.
Handmade takes time! Our current turnaround time is about 2 - 10 business days upon ordering. Every item we make is custom made from the heart and well worth the wait. Expedited shipping upgrades do not change production time they only speed up the shipping process.
*DUE TO COVID-19 SHIPPING TIMES HAVE TEMPORARILY INCREASED AND PARCELS HAVE SIGNIFICANT DELAY IN TERMS OF DELIVERY.
FREE TRACKED SHIPPING ON ALL ORDERS.
The time that your order takes to arrive depends on your and on the efficiency of your local postal service.
Please note that these times are only estimates based on our previous experience of sending to your country.
United States: 3 - 30 business days
United Kingdom & Europe : 5 - 14 business days
Rest of The World : 7 - 21 business days
Depending on factors beyond our control (for example local delivery problems, and customs inspections/delays) this can take longer. Your parcel is insured against loss, theft or damage, so if you have not received your parcel within 90 days of your order dispatch confirmation email then you should contact us through our customer services form and we will refund or replace the order as required.
Temporary suspension of Ora Gift Parcel Insurance Money Back Guarantee. The impact of COVID-19 is causing local, state, and national governments around the world to issue work and travel restrictions on a daily basis, which are impacting our ability to meet our & shipping companies high standards of service. As a result, Ora Gift Parcel Insurance against lost & delayed parcels has been temporary suspended for all Ora Gift services till further notice.
Due to Covid-19 Outbreak some of our colleagues are stacked in China. As a reason of that temporarily we ship now from our partnered warehouses & studios located in China, Singapore, United Kingdom, United States depending on the items as a different colleagues specialize in different areas of manufacturing.
You’ll automatically receive an email with your package’s tracking number from us as soon as your order has been dispatched. Please note that it may take up to 24 hours for our shipping partners to update the tracking number.
*DUE TO COVID-19 SHIPPING TIMES HAVE TEMPORARILY INCREASED AND PARCELS HAVE SIGNIFICANT DELAY IN TERMS OF DELIVERY.
Once you place your order, we are working really hard on your order for it to be perfect.
Your order is produced according to the shipping method you chose upon placing your order.
Tracking your order
If you have not received a shipping notification, this means your order is still in production.
Shipping notification
When your product is on its way, you will be sent a shipping confirmation email. This will state your delivery date and tracking number depending on the shipping method you chose.
Late Package
In case your order delivery date has passed and you still haven't received your package, we recommend that you try the following (it has proven helpful to other customers in the past):
- Check your shipping details on the order confirmation and make sure they are correct.
- Ask other members of your household if they have accepted the package, as this is a common occurrence.
- Check (if applicable) with your doorman, by your garage, or perhaps a side door.
Orders are sometimes left there by the Post.
- Ask your local post office if they can provide any further information on the whereabouts of your package. Be sure to have your tracking number with you on hand.
If you are still unable to locate your order, please contact our customer support team and one of our representatives will contact you.
Temporary suspension of Ora Gift Parcel Insurance Money Back Guarantee. The impact of COVID-19 is causing local, state, and national governments around the world to issue work and travel restrictions on a daily basis, which are impacting our ability to meet our & shipping companies high standards of service. As a result, Ora Gift Parcel Insurance against lost & delayed parcels has been temporary suspended for all Ora Gift services till further notice.
*DUE TO COVID-19 SHIPPING TIMES HAVE TEMPORARILY INCREASED AND PARCELS HAVE SIGNIFICANT DELAY IN TERMS OF DELIVERY.
Please contact us within 48 hours as your order has not been shipped yet and is in the production stage. Once the order has been shipped, we cannot make changes to the address.
If your item is in transit to the wrong address:
Don't worry, you can still get your package!
We listed some solutions below:
First, be sure to keep up with your tracking updates.
Once your item is in your state, contact or visit your local USPS (U.S.) or Postal Provider (Other Countries). Provide them with your Tracking number and shipping information and request to have your package held for pick up instead of being delivered to the incorrect address.
Please understand that we are not the shipping provider. Once the order has been shipped, we do not have any control over it and we can only offer customer service retaining to this policy.
At Ora Gift, we accept all major credit and debit cards as well as payments made through PayPal.
All payments must be paid in full before shipment. In order to place a payment, simply click on either the "Continue to Checkout" button in the shopping bag. After you have entered your contact details, you will then be redirected to the relevant payment platform.
Credit card users may pay with:
Visa, MasterCard, American Express, Diners Club, Discover.
If you receive a message that your payment didn’t go through, please check your billing and personal information to confirm that the credit card number you entered is correct. As well we recommend turning off VPN or PROXY services during checkout.
If all details are correct, please try paying via PayPal. Don't worry, you don't have to be a registered member of PayPal to use their services.
You can also use a different credit card or simply try processing the payment again a few hours after your initial attempt.
Subscribers to our newsletter and other customers who follow us on social media often receive discount codes.
In order to redeem your discount, simply add the products you would like to purchase to your shopping bag.
In your shopping bag, beneath your item information, you will see an option to enter your promotional code.
Click this button and a box will drop down where you can type in your promotional code.
Once you click “APPLY”, your discount will be subtracted from your subtotal.
Only one promotional code can be used at a time.