COVID-19 Concerns: Our Response (Update 04/29/2020)
Ora Gift is an e commerce-based business, we’re taking seriously the spread of corona virus known as COVID-19. Just like most of the world at risk, we’re taking this threat very seriously too, and we’d like to share with you the precautions we’ve instituted to be a responsible part of our local and global communities.
Impact on orders & shipping (updated)
We are processing our orders as usual. All orders will be dispatched within 2-4 Business days.
Shipping companies (reference below) are playing a crucial role in keeping commerce moving and delivering critical relief during the COVID-19 crisis. We are still delivering to and within impacted areas as local conditions and restrictions allow and adhering to all regulations and guidelines from government authorities related to containment of the virus. Logistics are also facing increased demand despite the reduced capacity available in the global market due to the flight cancellations by passenger and cargo airlines These situations result in network changes and temporary service adjustments Ora Gift shipments as outlined below. We will continue to use our logistics network to minimize service impacts to deliver the best possible service to our customers.
Temporary suspension of Ora Gift Parcel Insurance Money Back Guarantee. The impact of COVID-19 is causing local, state, and national governments around the world to issue work and travel restrictions on a daily basis, which are impacting our ability to meet our & shipping companies high standards of service. As a result, Ora Gift Parcel Insurance against lost & delayed parcels has been temporary suspended for all Ora Gift services till further notice.
DUE TO COVID-19 SHIPPING TIMES HAVE TEMPORARILY INCREASED AND PARCELS HAVE SIGNIFICANT DELAY IN TERMS OF DELIVERY.
What we’re doing
As a hands-on business, we love working together, chatting, and having fun with our team! In order to preserve this atmosphere while still providing the safest possible environment for our employees, their families, and our customers, we’ve taken the following steps:
Instituted additional handwashing and diligent hand sanitizing precautions
Practicing social distancing and spacing out workstations
Changing any meetings to be “call-in meetings” instead of gatherings
Twice-daily thorough sanitization of all workstations, tools, and high-contact areas
Conscious purchasing decisions to stock enough cleaning and safety supplies without reducing supplies for others who need them
An advance on additional hours of paid sick leave so team members can stay home without jeopardizing their livelihood
Encouraging those on our team who can work from home to do so
Is ordering online safe?
While information is still developing about how long this particular virus lasts, according to preliminary research¹, COVID-19 can live on cardboard and copper surfaces for up to 24 hours and on stainless steel and plastic for up to 3 days.
For our customers, this means that even in the case that someone on our team does develop signs of illness, by the time your jewelry arrives through standard shipping, any potential contamination could not survive, even if we took no extra precautions.
However, because we want to be extra cautious, we will be sanitizing all of our jewelry and plastic packaging with a final wipe down of a specially formulated alkaline liquid cleaner for the jewelry industry and UV lighting to avoid any possibility of contamination before your piece is boxed up and sent to you.
What about other sources?
Of course, like most sellers, we can’t control who touches the shipping envelope after our products leave our shop. Our postal service members in the US generally wear gloves, but to be safe, you should immediately recycle or throw away your packaging once it’s opened and then wash your hands before going on with your day.
We want to hear your questions and concerns! Please don’t hesitate to reach out to us at firstname.lastname@example.org
1 Aerosol and surface stability of HCoV-19 (SARS-CoV-2) compared to SARS-CoV-1 by Neeltje van Doremalen, et al. https://www.medrxiv.org/content/10.1101/2020.03.09.20033217v1
2 Service updates due to COVID-19 outbreak | Posted on April 29, 2020 https://www.fedex.com/content/dam/fedex/apac-asia-pacific/downloads/fedex-covid-service-update-en-apac.pdf
3 Temporary Service adjustments for DHL Express Time Definite International services arising from the COVID-19 pandemic situation as of 29 April 2020