Once you place your order, we are working really hard on your order for it to be perfect. Your order is produced according to the shipping method you chose upon placing your order.

Tracking your order
If you have not received a shipping notification, this means your order is still in production.

Shipping notification

When your product is on its way, you will be sent a shipping confirmation email. This will state your delivery date and tracking number depending on the shipping method you chose.

Late Package

In case your order delivery date has passed and you still haven't received your package, we recommend that you try the following (it has proven helpful to other customers in the past):

- Check your shipping details on the order confirmation and make sure they are correct.
- Ask other members of your household if they have accepted the package, as this is a common occurrence.
- Check (if applicable) with your doorman, by your garage, or perhaps a side door. Orders are sometimes left there by the Post.
- Ask your local post office if they can provide any further information on the whereabouts of your package. Be sure to have your tracking number with you on hand. 

If you are still unable to locate your order, please contact our customer support team and one of our representatives will contact you.